Shipping policy

Shipping Policy

Orders are processed within 1–2 business days. We offer standard shipping to all 50 US states, including PO Boxes and APO/FPO addresses. Estimated delivery is 5–7 business days after shipment. Delivery times are estimates, not guarantees.

When your order ships, we’ll email you a shipping confirmation with a tracking number.

To request a shipping address change, contact support@refreshmywater.com before your order ships.

If your package arrives damaged, contact support@refreshmywater.com within 30 days of delivery. If your package is missing, contact us within 30 days of the expected delivery date so we can review the issue and assist you.

For shipping questions or delivery delays, contact support@refreshmywater.com.

Satisfaction Guarantee

Rest assured when you choose a Refresh water filter. We are so certain it will fit and you will be happy, they come with a 60-Day Money Back Guarantee!

Premium Shipping

You receive free premium 2 - 3 Day shipping on all orders over $35 (within the Continental United States).

Tested and Certified

The Water Quality Association has awarded a gold seal to Refresh Water Filters, they have been tested and certified under industry standards. We want you to be confident choosing Refresh is a safe and smart choice.

NSF/ANSF Certified

This Refrigerator Filter Cartridge is Tested and Certified by NSF International against NSF/ANSI Standard 42 for materials and structural integrity requirements.